What We Collect and Why We Hold It
When you open an account, we collect the information needed to run it: your name, email address, phone number, and the payment method you use — whether that is Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX. Transaction records are kept to process withdrawals, verify
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account activity, and meet the record-keeping obligations that apply where local law requires it. We also collect device and session data — browser type, IP address, pages visited — to keep your account secure and to understand how the platform is used. We do not sell
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your personal data to third parties. Data shared with payment processors like Touch 'n Go eWallet or Boost is limited to what those processors need to complete your transaction. You can ask us to correct inaccurate data or request a copy of what we hold at
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any time by contacting our support team. Retention periods vary by data type: account records are kept for as long as your account is active and for a period after closure as required by applicable rules; session logs are held for a shorter period. Access to
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your data is restricted to staff and systems that need it to operate your account.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.